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Reimbursement & Services
We are committed to delivering a seamless and efficient reimbursement experience for providers. Our approach combines internal expertise with trusted external partnerships to ensure that every aspect of the reimbursement and insurance verification process is handled with precision, speed, and professionalism, while within the laws and regulations defined by payors.
Support Services Provided
We proudly support providers and distributors nationwide with a range of valuable services:
Our commitment to results is reflected in our strong performance metrics, including a 96% approval rate at the second-level appeal stage: demonstrating the effectiveness and diligence of our team.
Product Reimbursement Team
Together, our internal team spans multiple U.S. time zones to offer consistent, nationwide coverage. With more than 50 years of combined industry experience, we serve as a true extension of your team; helping you navigate the complexities of the healthcare reimbursement landscape with confidence.
Shannon Smith
Product Reimbursement
Specialist I
Brings extensive experience in appeals and payer negotiations, providing critical support for claim resolution and provider education.
Marcus Howard
Product Reimbursement Specialist I
Specializes in coding accuracy, billing compliance, and payer correspondence, ensuring timely and accurate reimbursement.
Shannon Smith
Product Reimbursement Specialist I
Brings extensive experience in appeals and payer negotiations, providing critical support for claim resolution and provider education.
Marcus Howard
Product Reimbursement Specialist I
Specializes in coding accuracy, billing compliance, and payer correspondence, ensuring timely and accurate reimbursement.
Shannon Sturch
Product Reimbursement Supervisor
Leads both the reimbursement and insurance verification teams, overseeing operations and strategic initiatives to ensure process efficiency and compliance.
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